Legal
CANCELLATION
& REFUND POLICY
We believe in transparent, fair business practices. This policy outlines how cancellations and refunds are handled for all Galaxias Lab services and engagements.
Our Commitment to You
At Galaxias Lab Technologies, we are committed to delivering high-quality technology solutions. We understand that business needs can change. This policy is designed to be fair to both parties and reflects our commitment to professional, transparent engagements. Please read this carefully before entering into any agreement with us.
Cancelling a Project or Engagement
Before Work Begins
If you cancel your project before any work has commenced, you are entitled to a full refund of any advance payments made, less any applicable bank or payment gateway processing fees. Cancellation must be communicated in writing via email to contact@galaxiaslab.com.
After Work Has Commenced
Once a project is underway, cancellation is subject to the billing for all work completed up to the date of cancellation. A written notice period of 14 calendar days is required. During this notice period, Galaxias Lab will continue work as agreed, and you will be billed accordingly.
Retainer & Subscription Engagements
For ongoing monthly retainer or subscription-based service agreements, cancellations must be submitted at least 30 days prior to the next billing cycle. Cancellations submitted after this window will take effect in the following billing cycle.
When You May Request a Refund
Refund eligibility is assessed on a case-by-case basis. The following situations generally qualify:
Failure to Deliver Agreed Scope
If Galaxias Lab fails to deliver deliverables as defined in the signed project scope or Statement of Work (SoW), and we are unable to rectify this within a reasonable timeframe, a partial or full refund may be issued.
Project Not Commenced
If Galaxias Lab is unable to begin work within the agreed timeline, and no alternative arrangement has been accepted, a full refund of advance payments is provided.
Duplicate Payment
In the event of an accidental duplicate payment, the excess amount will be refunded in full within 7 business days upon verification.
Mutual Agreement
Where both parties mutually agree to terminate an engagement before completion, refunds will be calculated based on the proportion of work not completed, as assessed by Galaxias Lab.
How Refunds Are Processed
Submit Request
Email us at contact@galaxiaslab.com with your project ID, payment details, and the reason for your refund request.
Review (3-5 Days)
Our team will review your request and respond within 3-5 business days with a decision and any additional information required.
Refund Issued
Approved refunds are credited to the original payment method within 7-10 business days. Processing times may vary by bank.
Note: Refunds are processed to the original payment method only. We are unable to issue refunds to a different account or via a different payment channel than the one used for the original transaction.
What Is Not Refundable
The following are explicitly excluded from refund eligibility:
Completed Milestones
Work that has been completed, delivered, and approved — including individual project milestones — is non-refundable.
Consultation & Discovery Fees
Paid discovery workshops, technical consultation sessions, and strategy calls are non-refundable once conducted.
Third-Party Costs
Fees paid to third-party vendors, cloud providers, API services, domain registrars, or software licensors on your behalf are non-refundable.
Change of Mind
Refunds are not issued simply because you changed your mind after work has commenced or a contract has been executed.
Delays Caused by Client
Delays or project stalls caused by the client's failure to provide timely inputs, approvals, or access do not constitute grounds for a refund.
Scope Changes Requested by Client
Work performed in response to scope changes or feature additions requested by the client after project commencement is non-refundable.
Resolving Disputes
Good-Faith Resolution First
We ask that any dispute, claim, or concern relating to a refund be first communicated directly to us. Most issues can be resolved quickly through open communication. Please write to contact@galaxiaslab.com and allow us 5 business days to respond with a proposed resolution.
Governing Law
This policy and any disputes arising from it shall be governed by and construed in accordance with the laws of India. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts located in West Bengal, India.
Chargebacks
We strongly encourage clients to contact us before initiating a chargeback with their payment provider. Initiating an unjustified chargeback may result in suspension of services and legal action to recover costs, including chargeback fees levied on Galaxias Lab.
Amendments to This Policy
Galaxias Lab Technologies reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Changes will be effective from the date of publication on this page. We encourage you to review this policy periodically. Continued engagement with our services after any changes constitutes your acceptance of the revised policy.
Have a Question About This Policy?
Our team is happy to clarify any aspect of this policy before you engage our services. We believe in complete transparency.